all 15 comments
sorted by:
best
formatting helphide helpcontent policy

[–]Automatic-Pattern442 5 points6 points  (2 children)

Same here. AI product. Recent integration with Paddle. No chargebacks. Weird

[–]iloreynolds 2 points3 points  (1 child)

what service did you offer and did you have man chargebacks?

[–]Automatic-Pattern442 2 points3 points  (0 children)

AI web app for students and educators. 0 chargebacks. I haven’t had that many transactions (yearly subscriptions) tbh as I integrated Paddle live 2 weeks ago.

[–]true_blue_vision 3 points4 points  (0 children)

Paddle closed my account after 24 hrs of opening transactions on a well established business. Considered high risk even after account verification and development took 2 months. So 2 months of work for 24 hrs of payments. Still have not seen a single dollar paid from them. Login details have now been blocked and they do not respond to emails. I recommend to stay away.

[–]ComprehensiveCase858 2 points3 points  (0 children)

same here, received identical email

[–]the-atlas-ai 2 points3 points  (0 children)

I am hearing a lot of same stories today...
these apps are just taking money like its none of anyone's business

[–]seuchomat 2 points3 points  (0 children)

I once made like 100 euros from my app with Paddle integration and they spent a long time discussing and refusing to pay out the money because they regarded the transactions as suspicious. I just had built a simple desktop app and wanted to sell it. I received the money at the end, but after that nonsense I was done with Paddle.

[–]tech87freak 2 points3 points  (0 children)

If paddle is backed by Stripe, its very likely an upstream change that is impacting you. I've noticed servers merchants in the AI space being impacted after Stripes recent change to its TOS. Where it considers AI apps as high risk. I could be wrong, but might be worthwhile investigating.

[–]monkey6 1 point2 points  (2 children)

Well, your pricing uses pre-paid “coins” and you have a “no refund” policy.

First impressions are everything, but I’ll bet if you had USD-based pricing, paid in arrears (customers billed for usage after it occurs) and a refund policy, payment providers might view your business differently.

[–]vietyork[S] 0 points1 point  (1 child)

Thank you for the feedback, it's been like that for 3 years, nothing changed. As well as the pricing model is exactly similar to Remove.BG, which is a Paddle customer

[–]monkey6 [score hidden]  (0 children)

Remove BG isn’t using the word “coin”, which is an instant no-no as it makes the underwriting dept intern think of bitcoin…

[–]clickyspinny 0 points1 point  (0 children)

It's simple. AI wrappers are bad business for credit card processors.

[–]yagoyago69 -1 points0 points  (1 child)

As a SaaS founder myself I believe we must bring the change and switch to Bitcoin for payment processing.

Since lots of us hold many customers under our umbrella this will accelerate adoption worldwide and don't forget all the perks that comes with it:

No chargebacks (unless you send a refund) or 3rd party controlling your cashflow and taking a cut... all these payment processors will eat dust.